Customer Communication has become more complex than ever. Customers interact with businesses through voice calls, emails, live chat, messaging apps, SMS, and social platforms—often switching channels multiple times during a single journey. Despite this reality, many organizations still operate contact centers using fragmented, channel-specific systems. This mismatch creates inefficien... https://eduardosbjsa.prublogger.com/38795866/omnichannel-cloud-contact-centers-as-the-standard-for-modern-customer-operations